If you’re still having problems downloading macOS Big Sur, try to find the partially-downloaded macOS 11 files and a file named ‘Install macOS 11’ on your hard drive. It may also be worth switching from a Wi-Fi connection to an Ethernet cable, to ensure your internet connection is as reliable as possible. If you're running low, open up the Apple menu, click 'About this Mac' then go to Storage > Manage and free up some disk space there. To make sure you do, open up the Apple menu and click on 'About This Mac.' Select 'Storage' then check to make sure you have enough space on your hard drive. Typically, a macOS download fails if you do not have enough storage space available on your Mac. If it has a green dot, then there's no issue, but other colors suggest there's a problem with Apple delivering the update.Īs you can see from the screenshot above, there had been issues with the software update at the time of writing, which have since been resolved.Īnother reason could be that you simply do not have enough space on your computer. There should be a section labelled 'macOS Software Update'.